Year after year, we outperform the industry in the annual Kingsley Associates tenant satisfaction and retention survey. Our high standard of service leads to better asset performance for our clients.
Our relationships and size allow us to leverage the best pricing with industry vendors. With over 500 trusted partners, we have the resources to find solutions for any asset challenges.
Our experience using many industry-standard software systems, allows us to accommodate any reporting requirements for both institutional and private clients. Our reporting is accurate, timely, and always insightful.
With an average tenure of over 7 years, HPI team members are experienced leaders in their fields. We are active in industry associations and are always developing our skills for the future.
Managing well over 50MM square feet to date, we have expertise in all aspects of asset & property management including tenant relationships, building maintenance, construction management, capital planning, accounting and reporting, REIT accounting, financing and debt servicing, partnerships and legal structuring, and asset acquisitions and dispositions. We provide effective, tailor-made management strategies to maximize the value of your investments. Our systems give us the scalability to manage assets for smaller private investors to large REITs and other national institutional investors. Our award-winning teams have experience managing a broad range of asset types including urban high-rises, corporate campuses, hi-tech facilities, and general office, industrial, and retail assets. Proof of our high standard of service, we consistently outperform the industry in the annual Kingsley Associates tenant satisfaction and retention survey. This level of service truly pushes asset value for our clients.
As President, Cynthia brings HPI her experience and expertise in business management and finance to all aspects of commercial real estate. Prior to joining HPI, Cynthia worked for over 8 years at Dell, Inc. in various departments and financial roles. She served as a Senior Consultant in Investor Relations, a Finance Manager for Technical Support ($200M budget), and Corporate Forecasting roles ($22B budget). Cynthia also previously worked in public accounting, and served as the Office Manager for Gallery of Homes Real Estate in Austin, overseeing accounting and business operations for their real estate sales, leasing, management, and maintenance businesses.
As the Office Partner, Sam Houston leads all office development and investment for HPI. Sam helped grow HPI’s office portfolio from 2 people and 30,000 SF in 1995 – to overseeing a management and leasing team of 90 people, with an active portfolio of over 5 Million square feet of institutionally and privately-owned office assets across Austin, Dallas, and San Antonio. Sam has been directly involved in developments, acquisitions, and dispositions of office projects with a total asset-value of almost $1 Billion. Sam has overseen the development of over 3 Million square feet of office projects, including Barton Oaks Plaza III & IV, San Clemente at Davenport, and the most recent Domain Tower. Prior to joining HPI in 1995, Sam served as project leasing director for Charter Companies in Austin. For more than 4 years he worked as a leasing agent for Capital Associates in Raleigh, N.C. and was a broker at Cushman & Wakefield’s Raleigh office from 1987 to 1989.
As the Industrial Partner, Andy Thomas leads all industrial development and investment for HPI. Andy also directly oversees a management and leasing team of 60 people, with an active portfolio of over 12 Million square feet of institutionally and privately-owned industrial assets across Austin, Dallas, and San Antonio. Through 20 years, Andy has been directly involved in acquisitions, dispositions, and financing of industrial projects with a total asset-value of over $1 Billion. Industrial developments led by Andy have totaled over 10 Million square feet, including Airport Commerce Park, Davis Springs Corporate Center, and most recently Freeport Technology Center and Hays Logistics Center. Andy began his career with Colliers, Turly, Martin & Tucker in Kansas City working as an industrial broker directly under the firm’s managing partner. He moved to Austin to join HPI in 2000.
Chris is responsible for all areas of property management, including day to day operations, construction management, capital projects, and building strong client and tenant relations. Chris’ overriding goal is to optimize the income, cash flow and value of every square foot in our portfolio. Prior to joining HPI, Chris lead Adler Realty Services, LLC for five years based in Miami, FL as President. During his tenure, he helped grow the portfolio to over 10 MM SF throughout the Southeast, South and Mid-Atlantic regions. Balish earned a Bachelor of Science in Business Management-Finance and a Bachelor of Science in Communications Arts & Science from Western Michigan University, as well as a Masters of Business Administration from George Mason University.
As the Dallas Partner, Hunter is responsible for overseeing Dallas’ day-to-day operations and business developments including property acquisition, development, and operations, with a focus on office and industrial assets. Hunter joined HPI in July of 2015 and has been responsible for overseeing HPI’s office leasing and management services in Dallas since then, and has also been involved in sourcing office investments in the DFW Metroplex. Since the inception of the Dallas office, Hunter has been instrumental in HPI’s growth from 3 employees to almost 70 employees as of October 2022. He is an active member of Watermark Community Church, and is a steering committee member of The Real Estate Council’s Programs Committee. Prior to joining HPI, Hunter was with CBRE for over five years. Hunter was born and raised in Canyon, Texas before attending Baylor University. He resides in central Dallas with his wife Tayler, their son Meyer and their daughter Sloan.
Crystal Hacker joined HPI in March 2020 and currently serves as the Director of Property Management in Dallas. Crystal brings over 19 years of property management experience. She currently manages a 5.9 million square feet portfolio and a team of 40 property management professionals. Leveraging her leadership abilities and experience, she provides operations, process, management, accounting, and strategy input, as well as mentorship across the organization. Prior to joining HPI, she was the Senior Vice President of Property Management with JLL. Crystal resides in Frisco with her husband Clint, and their daughter Kate and their son Ashton.
“The HPI team has been instrumental in navigating the unchartered waters of Covid-19, helping to ensure the safety of our employees during these unprecedented times. They consistently provide high quality property management services with a focus on partnership, responsiveness and agility and continue to be a key partner in our corporate headquarters workplace strategy.”
“HPI has redefined the traditional landlord/tenant relationship into something that is much more partner-like and beneficial for both long-term. Work with them and you’ll never work with someone else in this market.”
“We have tremendous respect for HPI and its management organization. [They] embody a unique level of excellence and know what it means to think like an owner.”
“I just wanted to let you know that we have seen a huge difference in service and response with HPI vs. our previous property management company and it is like night and day.”
“With your management approach and style, I never felt like ‘just a tenant’ but felt like I had a partner in building the physical face and presence of Motive here in Austin. I can’t think of a time that HPI didn’t work to meet our needs.”
“Your team is very responsive and I know that if and when we have a question or issue it will be addressed in a timely manner and a resolution found.”
“I love knowing that we are taken care of in every aspect. Property management goes above and beyond to make sure things are running properly and that we are satisfied as a tenant. I have the utmost confidence in their decisions and feel like we couldn’t be in better hands.”
“HPI has been a great asset during our construction process and responds immediately to any of our needs during the construction process and anything we have had since we moved in.”
“I can’t think of a time that HPI didn’t work with me to accomplish whatever idea Motive came up with.”
“HPI kept me informed on all challenges during construction and changes to our budget. Our weekly construction meetings were both informative and helped to maintain our aggressive construction schedule.”
“The people. Everyone from the building management to the security team, to the maintenance workers were extremely nice and very helpful during the transition. HPI does a terrific job.”
